For so many years, I dreaded going to the office because I knew that it would mean confrontation. I was managing people, and it just wasn't what I signed up to do. 😱
I had someone for billing, someone for new patients, someone to keep the office tidy, and someone to greet. I also had a personal assistant, but no matter how I mixed up my staff, my practice didn't grow beyond a certain point.
With all the screenings, training, and time spent coaching, I was stuck, my practice was stuck, and it wasn't what I wanted. When push came to shove, I came up with a solution: I figured out how to run my practice without staff.
🤯It seemed like the skies opened and the earth shook, and I finally figured out how to enjoy my practice again.
One of the first things I did was change my office layout to run an efficient practice without requiring anyone to greet patience when they walked in. (learn more in our FB Group, HERE)
The front desk, gone! 💥
The waiting area, gone! 💥
The billing, finance area, and all other non-essential areas were gone.
My office was small, and every square foot counted, so I needed to be a lot more efficient than they were. I got rid of all of this and then figured out how to work with what was left. I created practice member centers, essentially help-yourself areas for any administrative tasks. I streamlined the billing and scheduling processes for patients to help themselves.
I've been doing this for a few years now, and I cannot say it is without oopsies. But, I can certainly say that my practice is now fun. It’s what I imagined it could be!
I now look forward to going to my office. 😍
When I am there, I think to myself - this is the easy part. All I have to do is serve my patients. The rest takes care of itself because I've created the systems to make it so.